If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Never receive a red alert - camera faulty?
We have had the Nanit for 8 months and have never once received a red alert, despite the camera telling us it lost breathing and to restart to continue monitoring - this doesn’t seem right to me, surely the camera should be alerting when it has lost any connection with baby? Please help.