Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Did this morning's camera firmware update disrupt live stream for anyone else's Nanit Pro camera?

I already opened a ticket but checking to see if anyone else is affected. At the moment all of Nanit's system statuses are reporting green.

This morning when I opened the Nanit app around 7:30AM to check the time our son woke up, and it prompted for a camera firmware update. I clicked yes to apply it as we normally do. The popup doesn't tell me what version is about to be applied so no way to report that.

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