Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Nanit tracking when toddler is on the floor
We've just moved our eldest into a cot bed and rather predictably, he's enjoying the freedom to get out and move about. This sometimes means he ends up asleep on the floor.
We're happy as long as he's sleeping, but Nanit is struggling to track his sleep and generally most days it says he was taken out of bed...is there a way to stop this from happening?