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You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit tracking when toddler is on the floor

edited September 2022 in Camera + App 1 comment

We've just moved our eldest into a cot bed and rather predictably, he's enjoying the freedom to get out and move about. This sometimes means he ends up asleep on the floor.

We're happy as long as he's sleeping, but Nanit is struggling to track his sleep and generally most days it says he was taken out of bed...is there a way to stop this from happening?

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