The Community Team is OOO for the holidays! Nanit's offices are closed December 25th & 26th.
If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Alert feedback
Hello we received our first no breathing alert yesterday. She woke up when the alarm sounded, but I have no way to check whether she was breathing before. I have two questions.
- We lowered her crib yesterday, and we have a stand mount which cannot be adjusted. could the increased distance have triggered a false alarm?
- how can I get feedback on what happened? I read other questions, so I filled a false alarm report, as suggested to other users, however have not heard back any acknowledgment or response. Is there any other means I can get feedback?
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