Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Length of Sleep

edited August 2022 in Camera + App 2 comments


The app up until today will show how long the baby has been asleep.

For example: 1 hour and 29 Minutes he has been asleep, or 3 hours and 10 minutes he has been asleep.

Now it is only saying "Good Evening, Dad".

Is it because I am using the "Free Plan" ?

Thank You


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