Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
False red alerts?
Last night we had 2 red alerts about 5 hours apart. Both times we went into the room and he was still breathing, but in a deeper sleep. How do we know if these were actual events of no breathing vs false alarms? It scared us to death and don't want it to happen again!