Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

App so slow and unreliable

edited August 2022 in Camera + App 1 comment

I adore my Nanit and the technology behind it, but I’m so fed up with how slow and unreliable the app can be. Once again this morning I’ve woken up to the background sound from the app not working on my phone, meaning I wouldn’t have known if my baby needed me in the night. This is surely the most

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