Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit not recording data and says away
Our Nanit has been recently not recoding data and has long periods of away when the baby is sleeping in the crib. The camera is positioned in the middle of the crib with no obstructions. Any ideas what the issue is?
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