Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
False red Alerts
I have had 3 False red alerts today alone, each time i am watching the monitor and her breaths are around 37-38 breaths per minute yet the nanit sets off the red alert! This is extremely stressful because these issues only seemed to pop up today, nanit app insisted that I install an update a day or two ago so