Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Breathing Band- Red Alert False Alarm Report
I was woken up by a red alert alarm at 1252a this morning. I almost had a heart attack when sprinting to my babies room to find her breathing and moving just fine. Her band was on as instructed, the camera is in the right distance and we have plain sheets on. I am hoping it was just a system