Important - got logged out automatically and cannot see my granddaughter sleeping!

Lucia_guajardo09
edited July 18 in Camera & App

Hi i was at my daughter’s house like a month ago and my account logged out automatically and i cant see my granddaughter sleeping anymore can i get dome help so u can log on pls because im really far from my daughter now cause i had to come back home and im in another country and i want to see her may i get some help pls ty!!

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Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Lucia_guajardo09,

    Thanks for posting on the community. You should be able to log in to your account through the Nanit app with your email address linked to your Nanit camera. If you don't remember your password, you can reset your password here: Forgot your password? - Nanit.

    If you can't remember your email address, we suggest that you contact our support team so they can help you out.