Connection Issues/Microphone Feature Not Working

I have the Nanit Pro and I use it with an iPhone 11 Pro Max. Used for one year. I noticed that right around the time nanit was prompting me to enroll in the paid insights program, I started having two issues.

The app has been glitchy and unreliable off and on, not loading the image for several minutes at a time, or simply not connecting at all. And the talk (microphone) feature will no longer connect. It’s almost as if these two things are a result of me not paying for insights subscription.