Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insight subscription (REGRET BIG TIME)
Started using Nanit Camera (full set) since my first born. We were generally happy with it so decided to use it again for my newborn. We also got the 2nd camera for another room. Both cameras for the same baby. One of the cameras is subscribed to Insights and I just realised the 2nd didn’t have Insights. I asked and