Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Wifi going down - no alert

edited July 2022 in Camera + App 5 comments

Is there a way for Nanit to provide an alert to the caregivers mobile when they wifi goes down? We’ve just woken to the wifi off in our house and the nanit camera not working, I’ve no idea how long it’s been off and therefore no idea if our baby has been crying/needing us. Really making me question having a


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