Time estimates are out by one hour

michaellonsdale
edited July 6 in Camera & App

Hi - the time estimates on my nanit are out by one hour. If my son fell asleep 15 minutes ago the nanit will say 1 hour 15 minutes ago. The sleep summary is also out by one hour.

I've had the nanit for 18 months and this hasn't happened before..

Any ideas..?

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @michaellonsdale,

    Thanks for posting here and we're sorry for the late response about this. Make sure that your timezone settings are shown correctly, which you can read more here: I am getting day/night summaries at weird times.

    If that still doesn't help, try power cycling your Nanit camera by removing the camera from the stand and unplugging it from the wall for about five minutes. Then re-attach the camera back on the stand and let it boot back up. And while you're power cycling your camera, try uninstalling the Nanit app, reboot your phone device, and reinstall the app to see if that helps.