Camera unresponsive after firmware freeze

m25hlg
m25hlg Member
edited June 30 in Camera & App

Camera asked (typically at bedtime!) to update the firmware. It then got stuck, and eventually went back to the Home Screen having said that the update was taking too long. All I now get is that It is trying to reconnect to your camera. The camera powers up with a usb c cable, but I don’t understand why the update would stop it communicating with the wall stand?

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hey @m25hlg,

    Thanks for posting on the community! Be sure that your Nanit camera is connected firmly to the wall stand. You can also try power cycling your camera by removing the camera from the stand and unplugging it from the wall for about five minutes. Then re-attach the camera back on the stand and let it boot back up.

    Let us know if you're still experiencing the issue or if that resolves the issue for you.