Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Camera unresponsive after firmware freeze
Camera asked (typically at bedtime!) to update the firmware. It then got stuck, and eventually went back to the Home Screen having said that the update was taking too long. All I now get is that It is trying to reconnect to your camera. The camera powers up with a usb c cable, but I don’t understand why the update