If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Clicking of Camera - On & Off Night Mode
Our camera clicks on and off all night when in auto mode. It wakes up our kids in the room and also us parents while we are monitoring during the night. I turned off the auto mode. Which seems to help, but given this is a camera feature for this very expensive camera I would like some help in fixing