Microphone and Nature Sounds no longer working

RhiannonG
RhiannonG Member
edited June 13 in Camera & App

Hi,

I purchased the Nanit Pro late last year and set it up in time for the arrival of my first child in December. When setting up it all the functionality worked as it should in the iPhone app. Cut to a few months later when I discover the microphone and nature sounds no longer work - I have done all of the usual steps and troubleshooted by resetting the wifi, resetting the Nanit camera, deleting and updating the app but nothing works. On the app it looks as though the functions should be working but no sound comes out of the camera.

Please help!

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hey @RhiannonG,

    Thanks for providing all the troubleshooting steps you have tried out and explaining the issue you're having. I've created a ticket for you so the support team can further assist you with this. They'll respond to your ticket via email once they finish reviewing your ticket.