If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
[App Feature Request]: Show cumulative sleep time on video stream.
Our 20-month-old usually sleeps through the night. For the times he may wake up for a bit of a cry during a nap or overnight the Nanit video feed's "I fell asleep HH:MM ago..." is reset if Nanit detects a wakeup event, then he fell back asleep.
It would be welcomed if the video feed showed something like
"I've slept 7H15M so far tonight. I fell back asleep 15M ago after being up for 10M..."