Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night insights don’t work when baby sticks a hand through the crib
8 month old is a mover and a shaker at night. She likes to sleep right against the crib wall and occasionally a hand or foot sticks through the bars. Nanit seems to think she’s taken out of bed and stops recording sleep for the rest of the night. I’ve marked several events as wrong in app and sent a