Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit and Infrared Light

edited November 2022 in Camera + App 1 comment


We use the Nanit Pro. It looks as though it uses infrared light for night mode. I’m reading how infrared light damages the lens and cornea and can lead to cataracts.

I would not think a camera of such high quality and price would potentially create vision loss in its customers. Any insight you can give would be helpful.

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