Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
We have had two different nights this month where we go upstairs into our sons room to put on lotion and jammies and lay him down for bed… it is dark when we walk in and turn on a lamp but when we turn to put him in bed we see the Nanit night light has somehow turned itself on.