I bought the Nanit pro in January of this year, and this week it randomly disconnected from the wifi and wouldn’t power back on. It’s been on the stand since we got it. We’ve never moved it or really had to mess with it since we got it. We didn’t lose power or internet this week. It’s like it has no power whatsoever to it.…
my nanit pro has stopped working completely out of nowhere. Everything is plugged in, outlet works, wifi works. I even tried a different block and a different usb c cable. I’ve had the camera for 18 months so it is out of warranty. I have not moved the camera on the wall. Super disappointed. Has anyone contacted and gotten…
We have a nanit pro and have used it since our son was born 18 months ago. Occasionally it stops streaming and we just turn it off and on or turn our Internet off and it's back. This time on Wednesday 6th at exactly midnight the camera went off. It has been completely dead ever since. As though no power is going to it at…
When I get an activity alert from my new Nanit Pro for motion, sound, etc, and I click on it, it takes me to a screen to view the video but it just says “Video is processing. Please try again in a couple of minutes”. Is it normal to get this error? It seems to somewhat defeat the purpose of being able to see what happens…
Hi there, We have 2 profiles for our 1 child. I'd like to delete one. I unpaired it from the camera but now cannot seem to delete it off my screen. Can you please help?
Need MAC address for Nanit, thank you.
hello, one of my 2 nanits is not connecting. Similar to the linked question. I connect it to power and it makes the click and I see the infrared lights come on but they turn off after a few seconds and it’s nonresponsive after that. I tried to reset the camera but the button on the bottom does not do anything regardless of…
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
To whom it may concern, My camera’s WiFi / reset button is stuck and I’m not able to use the camera. Can you please help with this issue? Thank you for your assistance. Natalia Ceballos
hello, I purchased the Insights Memories plan, but over a week ago the app stopped providing the insights, recordings, activity, everything additional the plan covers, etc. How do I reconnect this? My purchase shows that it is active until May 2026 still so I do not need to repurchase it, but that is the only option when I…
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