I put my son down for bed and the nature sounds we’re playing fine. About halfway through the night he woke up and it was no longer playing. I tried unplugging for a minute and plugging back in. Doing a hard reset. Uninstalling and installing the app. Reconnecting to our wifi and everything inbetween and nothing. Neither…
I noticed my son turned 3 months old today and the reminder with picture memory showed up immediately, but now going back to look in memories it is gone! My daughter is also missing 1 month and 8 months on her feed. Could I please get info on what to do/submit ticket? Thank you!!
I find that my nanit doesn’t actively show the proper temperature. I have temperature sensors in the room since they control when heat/AC turn on. The difference in temperature is about 10 degrees sometimes which is a lot. Like right now, room is at 71 degrees but Nanit shows 81. There is no way it’s that hot in the room.
When I get an activity alert from my new Nanit Pro for motion, sound, etc, and I click on it, it takes me to a screen to view the video but it just says “Video is processing. Please try again in a couple of minutes”. Is it normal to get this error? It seems to somewhat defeat the purpose of being able to see what happens…
My camera has a firmware update avaliable but it's not letting me update it. When clicking update firmware it highlights like I've selected it but nothing happens. See attached video. I have tried to restart the camera, unplugged it, disconnected the camera from the flex stand, attempted to reconnect the wifi but that…
The night vision has stopped working again… the red lights are on and I have turned it on and off in the app and rebooted the camera. Very frustrating as this has happened before and was resolved.
I’m only being shown options for the paid insights plan, no free trial - I have the flex stand as well as the wall mount. I emailed support and have not heard back
I have two Nanits to use the split screen function for my 3 year old and newborn. Several times now I’ve woken up to both sides of the split screen function on my 3 year old and NO MONITOR on for my newborn which is extremely worrisome. So then we decided that one of us would have one monitor on one child and one monitor…
how come my flex stand won’t show a summary of when he was up or down etc.
I have 3 nanit cameras. The 2 that show up on the split screen are not the two i want to see at the same time. How do I change which two caneras show up in the split screen mode?
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