Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
I recently got an Nanit Camera and an Amazon Fire as a tablet to view the camera. When I try to setup the app it won’t pair as there seems to be some issue with the location based services on the Fire. I have the services switched on but the Fire doesn’t seem to recognize it in the Nanit app? Anyone had similar issues?…
I just purchased Insights Memories during the sale and am trying to activate. I type in my activation code (I’ve tried on mobile and desktop) and it says “Just one more step to start your plan!” And when I click “continue” nothing happens. Been waiting to speak to someone on the costumer support line for almost 20 minutes.…
Our Nanit pro has recently been recording night sleep as day sleep. Of my child wakes between 12 - 4am and we take her out of bed when they’re put back it’s records the next stretch of sleep as daytime. Sleep times are 7pm-9pm and 7am-9am. Is there a way to assign day sleep as night sleep?
Recently, when trying to use the 2-way microphone option on our phones that are connected to our WiFi, we are receiving an error message saying "Connection failed. Try again". Once we log off the Wifi, force close and reopen the app, it seems to be working.
I own two Nanit pro cameras. One for the nursery and one for the bassinet in our bedroom. I've followed the instructions on adding a camera to an existing account and it creates a new account every single time and then wants me to subscribe to Nanit Insights again. I don't need two Nanit Insights accounts. I only need one…
We move the camera between the wall mount and flex mount between day and night - I assumed I could only get the detailed activity reports (detailed: “Caregiver is helping baby” vs non detailed: “Motion Detected”) when on the wall mount. But the other day, I received detailed activity reports and a Night Summary from the…
It seems that once I updated my Nanit app the sound hs stopped working. I’ve power cycled my phone, uninstalled/reinstalled the app, restarted internet.
After doing the camera update a couple of days ago my camera has now taken a picture without my permission and i most certainly didn't take this picture. Can someone please look into this? Thanks
How do I remove the wall mount without completing destroying my walls? Trying to pull the covers off the wall results in either the adhesive ripping off huge chunks of drywall or separating from the cover and staying on the wall.
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Ask Nanit's VP of Clinical Research anything about naps! Dr. Natalie Barnett is back in the Nanit Community to answer all your questions about your little one's naps. Wondering what to expect at a certain age, when to drop a nap, or why your little one's nighttime sleep patterns are so different from their daytime sleep…
