We recently upgraded our plan from the Sleep plan to the Memories plan. Our app says we can have 10 team members, but it will not let me add any more than the current 2.
I configured my sleep time settings to 8:30pm - 8:30am however my baby does not go down at 8:30pm exactly every night. Our nanit only registers 8:30 as the start of sleep time even when we put her down at let’s say 9pm - therefor I am not getting accurate sleep results and I’m not able to see exactly what time I put her…
I’m only being shown options for the paid insights plan, no free trial - I have the flex stand as well as the wall mount. I emailed support and have not heard back
I have two cameras. One i have had for almost 5 years now and another for 2.5. All of the sudden this week i keep getting disconnected. Check network connection or just loading. When i unplug and plug back in it usually works. Or i have to re pair my internet. All my other cameras are working that are non nanit (home…
Hello, I’m from Brazil, and i have a Nanit Pro and i’m trying to connect my camera with Alexa. I have an american Amazon account, i have both skills (nanit and Nanit show) but doesn’t work. Can you help me??
My baby woke up at 3:50 am, I took her out of her crib to nurse her and put her back a little after 4 am. Why is the sleep period after 4 am processed as day sleep? It also doesn't count towards the nightly visits. I would like to have it with the night sleep. Our bedtime is set from 8 pm to 8 am.
In the activity center it's nice normal speed, but the insight memory is at 1.5 speed and with no sound rendering it useless. Is there any setting I need to change in the app? How can I save the normal speed version?
One day one of the camera pins didn't come back out after transferring to our travel base. The pin has gone inside of the camera unit (I believe) and I can hear it rattling around inside. We have a baby on the way in the next few weeks, and I'd like to get it fixed asap. Is there a way to disassemble the camera housing? Or…
Is there any way to check your login/account activity? I just want to make sure
There is no sound coming out from my camera in Nature Sounds or Two Way Microphone. I’ve tried the camera attached to both our wall mount and travel stand with no success on either. We’ve power cycles the camera, done a hard reset, and made sure we have the most up-to-date software on our phones. Any help???
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