Hi, I bought a 1 year Nanit Insights - Memories Plan and received the activation code in my email. However, my activation code doesn’t work on my.nanit.com. Steps: 1. I went to my.nanit.com and logged in with my credentials 2. I typed in my activation code in the ”Activation code” box 3. I added my credit card info 4. I…
anyone else have this issue? I’m freaking out. It’s always when the lights are off
Hello, I just got a new (updated) nanit for my daughter (2 years old) and cannot remove her old profile from the app…I already detached the camera but the profile is still showing. Thank you.
I have the nanit stand and it fell over and snapped at the bottom. It appears I’m not the only one with this issue. I can’t believe how easily it broke for such an expensive camera! Will you be able to send me another one like I see you have done with others with the same issue? Thanks!
so for the past week or so our camera has been about 15 minutes behind in the video history. It’s also tagging events such as “put to bed” or “fell asleep” when my child isn’t in their crib, we haven’t even been in the vicinity of the crib for it to grab our motion. Is anyone else having similar issues? I’m attaching…
each time I go to the app. I have the view that the left size of the crib is the top but it will always switch. Then I have to log out and log back it and it goes back to the right side of the crib.
I have 2 profiles for my daughter Charlotte. I want to keep the one with her picture and the memories plan. How can I delete the duplicate one with no camera attached?
Hi, I have an extra account on my Nanit and need to delete the Ace 2 camera option. This should be something easily performed in the app. Opening a ticket to modify my own account is a bit much. thanks for your help.
Nanit is showing that my son's bed was attended to an hour and 15 minutes ago, when that is actually how long he has been asleep. Why is Nanit not showing that he is asleep?
Hello there, I change the baby to sleep with the legs on the other side because she have a side preferability so I need to switch her side every few days. (Head north and legs south and then the opposite ). But it seems like Nanit doesn’t have an option to rotate the camera so I can see the baby head on top of the camera..…
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