We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
Hello, I'm having trouble with my Nanit. I've followed all of your troubleshooting steps, but I still can't reset or pair it with my phone. Is it possible to reinstall the camera's firmware directly from a computer?
What does the lightbulb option in the app do? I click it and it doesn't do anything. Is it supposed to be a night lite or something?
Hello, we lost this piece during a recent move. & it is no longer sold on the site. We are only missing this piece. It is for our Nanit Plus purchased 6 years ago.
My Nanit subscrition automatically renewed and I canceled it when I received the email notification with the receipt but it states it will be canceled until next year.
Hello, could someone please help me delete a camera profile on my account? I've renamed the one I wish to remove as "Delete Me". Thanks in advance!
Hi there, We have 2 profiles for our 1 child. I'd like to delete one. I unpaired it from the camera but now cannot seem to delete it off my screen. Can you please help?
I probably have an open (or prematurely closed?) ticket, but I am adding my request for an update here as well in hopes that it will result in a response from your team. If you check the ticket or our previous email correspondence, you should see that I tried all the troubleshooting suggestions for my camera that suddenly…
I'm having SO many issues with my Nanit! The sound coming out of the Nanit sound machine is all of the sudden about 10% of what it originally was. It's hardly even noticeable anymore and it used to be a great feature that we used often while my son was sleeping. I have no idea how to fix it - I've rebooted, unplugged, and…
When I search online it says I should be able to adjust the bedtime and wake time of my baby on the app directly. I find the screenshot of the dashboard, but my dashboard doesn’t include the 3 dots on the top right as shown in the instructions. I have the Nanit Pro and the Insights plan. How can I do this?
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