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The wifi camera button is stuck inside, please help!
Just installing the camera for the first time and the wifi camera button is stuck inside and the camera part is not really clicking with the Multistand. I am just installing now as my baby is due in 2 weeks. Please help how to repair. I bought it in USA but live in Switzlerland. Thank you
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Month milestone missing from memory tab
Hi all! my LO turned 8 months today. I’ve been saving all the Nanit age announcement screenshots because I think they’re adorable. This morning I accidentally closed the pop up and now it’s not appearing in my memories tab! how do i get it to reappear? Is there a way to regenerate it? Or is there a template online that I…
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Feature Request - Fade White Noise
As it stands, the white noise sounds abruptly cut off when they are stopped. This can be disruptive to sleep, and I think adding a 5-10 second fade could help!
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Video history and event history not working
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
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Not recording activity
the camera stopped recording activities such as baby’s sleep and day naps. Says the baby is away while she is sleeping. This has been happening for a few days now. We reset the camera but it didn’t fix anything.
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Night time mode
Does anyone know why when viewing the nanit on my iPad only 2/3 of the screen goes to nighttime mode and the other 1/3 still remains full brightness
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Nanit pro motion notifications outside of motion area
Hi, I have a nanit pro and I keep getting notifications for movement outside of the set motion area. I have turned the motion alerts sensitivity down to less but I am still getting excess notifications. I have attached screenshots of the motion area and when our cat triggered a motion alert when walking past the cot…
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White noise/nature sounds max volume is too low
All of a sudden the max volume for the white noise feature is super quiet. We can barely hear it. Is anyone else experiencing this? We turned it up always to make sure she didn’t hear us in the night but all of a sudden the sounds aren’t even close to the volume they used to be
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Nature Sounds Not Working
The nature sounds function has randomly stopped working. We use the white noise for all naps and bedtime. We have tried unplugging both from the wall and stand, disconnecting and reconnecting our wifi, etc, and can’t figure out why it won’t work. Everything else on the app and camera is functioning. Nothing had changed.…
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Multi stand
Should camera firmly fit into multi stand like it does floor stand? Ours is very wobbly and easily becomes disconnected. I’ll attach picture where you can tell it doesn’t full connect.
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Restricted access based on a certain Time of the day
It would be nice to have the ability to set up restricted for a certain period of time where the user can view the camera and disable access during off periods. Would be helpful if needed to give access to caretakers.
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Dashboard - Longest Stretch Data
I recently updated my Nanit app and I no longer see baby’s longest stretch when I look at the dashboard stats. Has this amazing feature been removed or is it user error and it’s in a different location?
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Error 504 while pairing
Hi Nanit Team, I just received a replacement Nanit and was attempting to connect it but I’m getting error messages each time. No idea what is causing it, we upgraded our internet services because of issues with our last Nanit monitor and every other device on the network seems to be working properly.
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Night light turned on by itself
Hello, Tonight my night light turned on full blast by itself then dimmed to off. This is very concerning. I hope my camera has not been hacked.
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Advanced Sleep Analytics Not Working
I changed my daughters bedtime on the nanit app from 7-9 to 6-8, and i lost all the advanced sleep analytics from the day i changed it onward, does anyone know why? Thanks!
