We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
The white noise feature has been great so far, but tonight it started cutting out for a second every 30 seconds or so. Very annoying. Why did this start happening and how can I fix it? Already tried rebooting the camera, updating the app, manually unplugging the camera. Are there any other fixes? I see some people get…
on the main app screen, when my baby is sleeping it says, "Hi XX, I have been asleep for X hours and Y minutes". But the time it gives is off by 15-30 minutes. I've tried turning off the nanit for 10 minutes, restarting the app, signing out and back in, and even deleting the app and redownloading it. But nothing fixes it.…
A couple days ago I noticed that when I go to Picture in Picture mode, the sound would immediately disappear and the screen would freeze and stop updating after about 1 min. This is across 3 devices. I have tried to reboot the camera, reconnect to the network, decrease bandwidth, reinstalling the app on my devices,…
Does anyone know how I can get a replacement leg for the old tripod floor stand? I was packing my Nanit + floor stand to pass on, and noticed one of the side legs missing. It's the one that screws on, white with a gray tip. Does anyone know if I can get a replacement one sent to the new owner?
I put my son down for bed and the nature sounds we’re playing fine. About halfway through the night he woke up and it was no longer playing. I tried unplugging for a minute and plugging back in. Doing a hard reset. Uninstalling and installing the app. Reconnecting to our wifi and everything inbetween and nothing. Neither…
I noticed my son turned 3 months old today and the reminder with picture memory showed up immediately, but now going back to look in memories it is gone! My daughter is also missing 1 month and 8 months on her feed. Could I please get info on what to do/submit ticket? Thank you!!
I find that my nanit doesn’t actively show the proper temperature. I have temperature sensors in the room since they control when heat/AC turn on. The difference in temperature is about 10 degrees sometimes which is a lot. Like right now, room is at 71 degrees but Nanit shows 81. There is no way it’s that hot in the room.
When I get an activity alert from my new Nanit Pro for motion, sound, etc, and I click on it, it takes me to a screen to view the video but it just says “Video is processing. Please try again in a couple of minutes”. Is it normal to get this error? It seems to somewhat defeat the purpose of being able to see what happens…
My camera has a firmware update avaliable but it's not letting me update it. When clicking update firmware it highlights like I've selected it but nothing happens. See attached video. I have tried to restart the camera, unplugged it, disconnected the camera from the flex stand, attempted to reconnect the wifi but that…
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