Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also. A quick internet search shows that this is apparently a known issue. Can we try to resolve as soon as possible at we are unable to…
I have had my first Nanit for a year and a half roughly- I recently got a second one. The white noise volume on my original Nanit has significantly decreased (it’s on max volume and I can barely hear it). My second Nanit is about 5x the volume. I know this issue has been reported before but I have yet to find a solution.…
Hi on my nanit account the mom is still pending to get full access on the account. We tried everything. Are you guys able to fix this on your end.
My Nanit reset button is stuck, my Nanit just suddenly stopped working. I’m being told I have to replace the head when the camera is just right at 2 years old. I’m seeing others with this same issue which leads me to believe you guys are trying to rip off customers. This is obviously a known defect.
I've added all of the nursing I had but I couldn't find where can I see today's total. Same goes to the diapers. You can kinda see it in the week tab but still isn't comfortable enough to see all the data in one place. Is there any view of the activities total per day?
I’m having ongoing issues with my baby camera staying connected. After logging in, the system logs me out again after a few seconds or a few minutes. Each time this happens, I’m required to log back in and receive a one-time passcode via text. The login process often takes multiple attempts, and even when I do successfully…
The app has recently undergone an update for me which means that the interface looks more user friendly but both sound and light have lost the numerical setting it previously had and I relied on. So for example, I used white noise set to '40' nightly as what worked for us. Now I'm guessing based on sound which is…
Hello, I have a Nanit Pro which powers on with the Flexi stand, but not with the floor stand. The floor stand was gifted to me by a friend. Holding the bottom button down for 10-15 seconds does nothing, with no blue light. It's as if the floor stand isn't receiving power. Please help :)
please help. I’ve tried everything.
We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
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