My notifications had gone from very regular to non existent so I checked the motion area and alert zone and they had both gone back to the default full camera image. I reset them both and saved them but again, no notifications. When I checked, they were back to default. When I redid it again, I went straight back in and…
I have the Nanit Pro- there are 4 small red dot lights that come on when the room is dark. I have night vision set to auto and the red dots go off when there is light in the room. I cannot see anything on the camera when it gets dark in the room. If I put my hand about 2 feet under the monitor I am able to see it only. The…
Can I set up the camera on a floor stand at the head of the crib and place the bassinet next to the crib where the camera is? Will it affect the alerts and SIDS protection?
hi there, My app has not show any advantage since May 30th. I have been busy and didn't really pay attention till 2weeks agago. I have Insights premium so I don't understand what is going on or what went wrong. Can we please resolve this as I am not getting what I paid for. Please let me know what to do because I just…
Hi, we have had the Nanit Pro for 15 months. Our strong 14mo pushed it over and the bottom most bar of the floor stand snapped so that part of it is lodged in the tripod. Is there a way to replace just these two parts or have it fixed?
We’ve recently come across an issue with the wall stand for our Nanit. It is affixed to the wall, but our daughter is now tall enough to touch the stand from her crib. That small amount of vibration is enough to make the camera lose connection. Not a problem to unplug and plug back in, but I have noticed of all the USBC…
my nanit pro just suddenly within the past two days has no nature sounds even if turned on in the app. The microphone two way communication is also not working. I did a hard reset several times. I did plug and unplug method but nothing. My nanit plus are older than this nanit pro but have no issues like this. Please help.…
We had a power outage last night and since then the camera has not reconnected. I confirmed that it is receiving power and tried a hard reset, but the nightlight has not flashed, so I cannot pair. It seems others are having the same issue. How can this be fixed?
Hello, We recently moved homes and want to setup the Nanit with a wall mount in our new house. I am wondering if the wall anchors can be re-used at all? To my knowledge the Nanit only shipped with the one set of anchors. They look like they are in OK shape but I'm not sure if they are safe to re-use. If we have to replace…
How do I remove the wall mount without completing destroying my walls? Trying to pull the covers off the wall results in either the adhesive ripping off huge chunks of drywall or separating from the cover and staying on the wall.
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our to get a head start! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and medical…