I noticed my son turned 3 months old today and the reminder with picture memory showed up immediately, but now going back to look in memories it is gone! My daughter is also missing 1 month and 8 months on her feed. Could I please get info on what to do/submit ticket? Thank you!!
Our Nanit has been tracking night time sleep as a nap. He usually wakes up between 4-5 to have a bottle then goes back to sleep. Put him back to sleep around 5 AM this morning and he woke up at 9. The Nanit counted it as a 4 hour nap. My “out of bed” time is set 8 am - 10 am. This is the 3 or 4th time this has happened and…
My Nanit reset button is stuck, my Nanit just suddenly stopped working. I’m being told I have to replace the head when the camera is just right at 2 years old. I’m seeing others with this same issue which leads me to believe you guys are trying to rip off customers. This is obviously a known defect.
help!! I need to delete footage from earlier this morning.
Nanit needs to add tvOS support and include browser access in the base plan. Being able to view the monitor on Apple TV would make multitasking and nighttime monitoring far easier for parents using a shared screen. Locking browser access behind a paywall is frustrating — this is a basic feature offered for free by even…
You asked - we answered! Our team is excited to announce the launch of Nanit’s Split Screen feature (launching 7/13). We are the only smart baby monitor to have this feature available and it has been one of our top-requested features! 🤩 As you are exploring this new feature, we anticipate that you may have some questions.…
Hi there, I have a Nanit Pro with the Wall Mount but am missing the mount level and the screws/drywall anchors. I see that at one point I could purchase these replacement parts online but they are now sold out and I'm unable to find them anywhere. Is there somewhere I can purchase these so that I can mount my camera and…
hi! I have a Nanit pro and the sleep insights are not working once my husband leaves my son’s room after he goes to bed. It says away after my husband leaves. How can I get it to look at the correct person?
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
We recently upgraded our plan from the Sleep plan to the Memories plan. Our app says we can have 10 team members, but it will not let me add any more than the current 2.
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