Hello Nanit team, We recently purchased an upright camera with a base that has two legs, with the third side designed to rest against the wall. Unfortunately, the upright section snapped at the point where it connects to the base. We unable to hold the stand still land it keeps falling. We when put a tape around it, still…
My daughter naps in her crib with her Nanit on, twice a day. Yesterday there were no daytime insights and last night said there wasn’t sufficient data. She was in her bed all night last night, over 10 hrs. Today she’s already napped once and there is nothing for this morning. Kind of annoyed I’m not getting what I’m paying…
White noise function and the microphone function are not working at all. Basically no sound will come out of the Nanit. The nightlight function works fine, but nothing with sound. i have already tried rebooting the Nanit, reconnecting to network, rebooted router (within fine range), deleted and re-downloaded the Nanit app.…
Nanit is not recording events despite alerting that there is one. Says “oops, we were unable to generate a clip for this event.” Another thread on here said to downgrade the firmware to 6.18 but that is not an option to our camera which is at firmware 23.1.19 again with no option to downgrade. I’m writing for my other…
I have my background audio enabled and turn it on before going to sleep. The last few nights my background audio has turned off at some point. I have tried unplugging the camera and resetting my phone and none of it is helping. Please advise.
Hi, I am setting up a Nanit Pro system, and there seems to be a bug in updating status of invites between the app and the invited team member’s account. I have so far: Sent an Admin member invite. The invited member has set up a Nanit account and pressed the accept invitation button in the email. The Nanit account online…
I used to love the Nanit but since the last update it’s just not working. If I unplug Ang plug again it works. Refund my subscription or make it work!!!!
Hi All, I would love it if you could add Medications to the Care Log. That is what one of your competing apps (Huckleberry) has that I think would mean that we can cancel that app. It is hard for working parents and multiple caregivers to track what medication was given and when.
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
Are you able to have 2 monitors on one account and see them both simultaneously? Do you have to purchase another subscription?
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