We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
I dont see an option for split screen on the Nanit Home. Is that possible? Feels crazy for that not to be an option.
Hello, I was switching from a Nanit camera with Flex Stand to the Floor Stand and accidentally added it as an additional camera/subscription rather than replacing it. I renamed the profile to "Delete Me", removed the camera I'm returning, and cancelled the trial Sleep subscription associated with it. Please help remove it…
I've had this camera and mount now for almost 3 years and the temperature & humidity readings have stopped working. They show up as “- -“. I’ve tried unplugging the camera from the stand countless times, unplugging the stand cord from the wall, making sure firmware is updated, uninstalling & reinstalling the app, etc. A…
I was just charged for the basic insight sleep plan and canceled it. I want to upgrade but do not want to pay twice, is there a way to get a refund?
Hi there, I have a Nanit Pro with the Wall Mount but am missing the mount level and the screws/drywall anchors. I see that at one point I could purchase these replacement parts online but they are now sold out and I'm unable to find them anywhere. Is there somewhere I can purchase these so that I can mount my camera and…
Hi i have recently moved my daughtwr rooms and cant find the wall bracket leveler . Am i able to have a replacement sent out to me?
my husband has a Google pixel something and I have an iPhone 13 Pro Max. When his app last updated, it has much better features than mine which is up to date. We have two daughters and he’s able to swipe between cameras instead of going into the sidebar and selecting a camera. When he uses split screen he has all the…
I have been logging all of my baby’s feeding and diaper change records in the app. However, the app has generated a large number of videos that I do not want to see, and they are making it difficult to review and analyze the information I actually need. Is there any way to filter out these videos, or change the settings so…
Hi, I’m having trouble setting up the Nanit Pro N301. The reset button seems to be stuck and does not press in properly. I also tried disconnecting the power and turning it back on, but the blue light still does not turn on. Could you please check if the camera is working properly?
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