Nanit sells its products with a claim that you don't need a subscription to use them, here: https://support.nanit.com/hc/en-us/articles/220435648-Can-I-still-use-my-Nanit-Camera-without-a-Nanit-Insights-Plan However, when you try to finish setting up your camera, you get the message "finalize the setup process by…
I was gifted my camera two years ago and was supposed to have the free subscription for one year and only got it for six months. I emailed and never heard anything back. Now I’m at my second baby and finally circling back and realized I never got a response
We recently upgraded our plan from the Sleep plan to the Memories plan. Our app says we can have 10 team members, but it will not let me add any more than the current 2.
I have an activation code for my Nanit plan, however I am unable to get past the activation because of an error.
The unit is brand new, but we were never prompt to the free 6 month trial while activating it. Anyone has any ideas? Thanks in advance!
I just paired a new camera but did not receive the free insight plan. It keeps asking me to pay to subscribe. I wonder if anyone can help instruct how I can enroll the free 6 month plan.
My camera lost connection on the floor stand overnight. I tried to reset a few times and ended up having to move it to the flex stand and it’s working fine. I tried to move it back to the floor stand a couple of times but it’s still not working.
I’m having trouble connecting to the hotel wifi without the MAC address of my camera, could you please help? my camera’s serial number is: N301BMN2310DXK best Gustavo
Hello - I am trying to use the audio feature of the camera and it has never worked. I have tried a few times over the last several months and it always does the same thing, when I click the microphone icon it says "Connecting.." then after a few seconds it just says "connection failed. Try again" Please advise, thank you
As a user who has other caregivers for my child (grandma, babysitter, etc) it would be beneficial for the app to have the activity tracker on Local WiFi Only access. Currently the caregivers are writing down diapers, feedings and naps not under the monitor then I have to retroactively input them. Allowing the activity…
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