My nanit always records active sleep as my baby waking up. Her eyes are still closed and she’s just transitioning between sleep cycles. Is there a way to account for that?
My Nanit reset button is stuck, my Nanit just suddenly stopped working. I’m being told I have to replace the head when the camera is just right at 2 years old. I’m seeing others with this same issue which leads me to believe you guys are trying to rip off customers. This is obviously a known defect.
Hi, I’ve had your camera for 3.5 years and for the past few months it has a lot of disconnections. At first I thought it was because we relocated the Nanit (same room, different location) but we’ve had to reconnect (reset the wifi, pair the Nanit, etc). It’s very frustrating since I’ve paid yearly subscription for 3.5…
We just installed our Nanit yesterday and last night, the background audio stopped working while we were sleeping. It also stops when using the Dashboard in the app. How do we solve this? It is the most important feature for us - especially at night.
On Monday, January 13th between 9-10am ET, we will be conducting scheduled maintenance to the Nanit network. During the downtime you may briefly experience delayed push notifications. You will still be able to see your camera’s livestream during the maintenance window. We are upgrading our infrastructure to enhance the…
Our Nanit Pro camera’s doesn’t activate night vision mode. At night the image is completely black. I’ve toggled the night vision settings (in advanced settings) to On, Off, and Auto and they’re all pitch black. Looking at the LED lights, I only ever see 4. I believe there should be 10 but have not seen them turn on. I’ve…
I’m trying to figure out how to get all the nighttime sleep categorized into night summary and not spill over into a day summary. As you can see in the attached photo, when we do a wake up between 5 and 6am and then back to bed, it splits it up and puts the after 6am in the day category. I’ve tried adjusting the sleep time…
This discussion was created from comments split from: I dropped my Nanit camera and In need of replacement camera. Do we have to pay full price?.
I have my background audio enabled and turn it on before going to sleep. The last few nights my background audio has turned off at some point. I have tried unplugging the camera and resetting my phone and none of it is helping. Please advise.
Hello, I have a Nanit Pro and got a router with AT&T and it has worked for the past year, but when I switched to this new exact same router, it does want to pair to my iPhone, Yes, my iPhone IOS is up to date, my app is up to date, I have deleted it and reinstalled it, I have unplugged the router multiple times for long…
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