Nanit… instead of making us pay ridiculous subscription fees, it would be nice to have to option to add a team member for a fee per person. I dont want to pay $150 to upgrade just to add team members. it’s already so silly that we have to pay a separate subscription for an already expensive camera in the exact same…
Hi, I jusy got a second nanit and was completely taken aback at, 1. the fact that I have to pay a whole other subscription for a second camera that was already crazy expensive and 2. The fact that the cheaper option with the “6 months free” only lets me have 2 viewers, but I need 3. My husband, myself and our nanny all…
Hi there - we can't see the last 15-20 minutes of video on the large stream. We recommend including as much of the following information as you can: - Camera model - Nanit Pro - Mobile device - iphone 16 plus - App version & Camera firmware version - latest version - Issue(s) that you are experiencing - I'm having an issue…
I have been an active user of my nanit camera and with my current subscription looking to end, I decided to purchase a Insights Milestones plan from your online shop instead of via the app since the shop offered a Black Friday discount while the app did not. I received an email and was told to "activate" my new…
Hello, I need to find the MAC address for my nanit in order to connect it to my wifi network. Can someone privately message me to help me do this? Thanks!
my Nanit has the settings set to background audio but once I go out of the app, the sound stops. I have all the proper notifications turned on. This doesn’t happen on my husbands phone. Only on mine. I rebooted the camera, unplugged it and restarted it. And my app is up to date
I just received my Nanit Pro and floor stand and it worked when I initially plugged it in. I moved it into the nursery and it will not turn on. I've tried 3 outlets in the room that are working for other devices so I know that is not the issue. I did plug the Nanit Pro into a charging device and it powered on, so the issue…
We just installed our Nanit yesterday and last night, the background audio stopped working while we were sleeping. It also stops when using the Dashboard in the app. How do we solve this? It is the most important feature for us - especially at night.
How can I purchase the insights sleep plan? It is advertised on the website, listed at $50/year, but I cannot find anywhere on the website or the app to purchase it. Everything goes to the more expensive Memories or Milestones plan. I purchased breathing wear but now I can’t use it.
I have had so many issues with my nanit in the last few months it’s ridiculous honestly when I’m paying for the subscription. The temperature never works now. Even in the insights section, not just the main display. Also most days I lose video but not sound. I have done all the troubleshooting. Reset, unplug and wait 30…
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