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Web browser experience constantly logs you out
When I log into the web browser page (https://my.nanit.com/cameras-and-plans) to watch the kiddo I continually get logged out of my account within a few minutes, usually in less than 10. I don't have this same issue on the iOS app. Every time I am kicked out I have to re-authenticate, meaning re-enter the password and…
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Two-Step Verification Stuck?
Hi, I am trying to set up my Nanit Sound and Light machine, but after I registered for an account and confirmed my email address, it asked me to set up 2FA. I went ahead and put in my phone number, but it just gets stuck on the next screen saying they texted me a code. I haven't gotten a code. I have double and…
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Why can’t I disable 2FA?
I have jumped through hoops to avoid this setting and now it’s been enabled on my account. I want it off. Please help.