Has anyone noticed that the Nanit sound is no longer playing when it’s open in the background on your phone and you’re using another app? Any ideas on how to fix this?
I have - and I can’t figure out why.
@jmanson2017 hello! I've submitted this to our support team to take a closer look! They will be in touch soon.
Hello - I have this issue also, was anything figured out? It used to play the sound when I was using other apps and all the sudden it stops doing it today. It was a really helpful thing to have the sounds continue
I have the same issue — I have to cycle between mute, audio & background audio (press the audio button 3 times) to reset it frequently when I notice the white noise sounds have stopped coming through my phone speakers.
I am having trouble with this as well. I have only had the Nanit for a month and it was working fine at first and now since yesterday I can't hear the nursey when the app is open in the background and I am on other apps. As soon as I minimize Nanit app I can't hear anymore.
Hi @Penma @elybella and @LACraig
A few things to note that will hopefully resolve this for you: If you are using another app that requires sound (games, music, etc), Nanit's background audio won’t be audible because the active app will take precedence over any background apps.
Once you end the activity that has control over the device's sound, Nanit’s background audio sounds will be audible again.
Turning Background Audio on and off
There are two ways to enable and disable the background audio for Nanit:
Note: Using the Background Audio feature can consume mobile data rapidly if your device isn't connected to Wi-Fi, or if your device switches to 4G while using it Wi-Fi. To prevent consuming extra mobile data, you can toggle off the "Allow cellular data" setting in Nanit's Settings.
If you are still having issues hearing the nanit app in the background, let me know and we can troubleshoot further.