Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Sound no longer playing

edited April 2022 in Camera + App 38 comments

Has anyone noticed that the Nanit sound is no longer playing when it’s open in the background on your phone and you’re using another app? Any ideas on how to fix this?

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