Sound detection not working

Hi Everyone - has anyone else experienced the sound detection function on the Nanit not working at all? Especially when using a sound machine in the same room? My partner and I specifically chose the Nanit for its claimed ability to provide noise notifications.

Please share any ways you’ve found to fix/address this deficit in this product.

Nanit Representative: please provide any software updates or other fixes provided by Nanit to address this issue.