Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).

Sound detection not working

edited July 2022 in Camera + App 4 comments

Hi Everyone - has anyone else experienced the sound detection function on the Nanit not working at all? Especially when using a sound machine in the same room? My partner and I specifically chose the Nanit for its claimed ability to provide noise notifications.

Please share any ways you’ve found to fix/address this deficit in this product.

Nanit Representative: please provide any software updates or other fixes provided by Nanit to address this issue.

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