Nursery sound won’t turn on

Yulia_K
Yulia_K Member
in Camera & App

Hi. The camera was disconnected for a couple of weeks, now I plugged it in and have no sound. In the app it says Audio is disabled from settings, I go to settings and try to turn it On, but it won’t save and is off, so I get no sound from the nursery.

Any suggestions what to do? Please help


Yulia

Best Answer

  • Yulia_K
    Yulia_K Member
    Answer ✓

    Hi, I tried unplugging the camera and everything and something worked and I was able to turn it on finally. Thank you though!

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @Yulia_K,

    Let us assist you more with your sound not turning on from the Nanit app. Have you tried force closing the app and/or logging out and re-logging in to the app to see if that helps?

    Also, let us know what phone device you're using and what OS version you are running on your phone device.

  • Yulia_K
    Yulia_K Member
    Answer ✓

    Hi, I tried unplugging the camera and everything and something worked and I was able to turn it on finally. Thank you though!

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