Night light turned on by itself

Hello,

Tonight my night light turned on full blast by itself then dimmed to off. This is very concerning. I hope my camera has not been hacked.

Answers

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi there @Martin - thank you for posting here, I'm sorry to hear that you had trouble with your night light over the weekend.

    It sounds like in this case, the camera may have lost connection which would have caused the night light to illuminate when connection is restored (this applies to the Nanit Plus model). In regards to your question about your camera being hacked, privacy is our #1 concern at Nanit. We only allow our cameras to be connected to a secure network, offer two factor authentication and parenting teams so you never have to share your login or password information. You can read more about our privacy and security here!

    It looks like you are using a Nanit Plus - please can you confirm this and share some additional information to help with troubleshooting:

    1. Was the night light on or off before it turned on all the way?
    2. Do you know the date and time that it happened (even an approximate timeframe would be helpful)

    Let me know, thank you!

  • It was off. It happened at 6:32pm.

  • This exact thing happened to me tonight as well, like around 8:40pm EST. I asked my family if they did this, but all said no. Weird thing to happen - light turned on full brightness for like 2 seconds, then went back dim/off for me.

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @Martin, thank you for sharing more information. I will have a member of our support team reach out to you directly - they should be able to look at the logs to see whether it was a connectivity issue or something else. We will be in touch soon!

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    @davidaloca - I'm sorry to hear that you experienced this as well. I've shared your message with our support team as well, they will reach out shortly to help troubleshoot!

  • Hi there,

    I had the same thing happen as well. Is there a way to tech support to contact me as well?

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @Mkday, thanks for reaching out!

    It's most likely that the camera lost connection and then regained connection - if you have a Nanit Plus camera, the night light will illuminate when connection is restored. A few additional questions for you so we can better understand what you are experiencing:

    1. What type of Nanit camera are you using - a Plus or a Pro?
    2. Did this just happen once, or is it a recurring issue?
    3. Was the night light on or off before it turned on all the way?
    4. Do you know the date and time that it happened (even an approximate timeframe would be helpful)

    I look forward to hearing back from you - thank you!

  • raross
    raross Member

    . I was checking on my LO and the lights turned on randomly twice. Can someone from support contact me in regards to this so I can see the full log on my account as well? I just had that happen to me

    I currently feel spooked and unsafe…I just changed my password and I have had the two step verification setting set from the start.

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hey @raross,

    Thanks for sharing your concern with us in the community. It might be possible that it lost connection and then it regained connection, which you may see the night light illuminate to show that the connection is restored. We're glad that you changed your password and set up two-step verification to ensure the safety of your account though!

    From looking at our system, it looks like you've already created a ticket with the support team so they'll respond to your ticket via email once they finish reviewing your ticket. I also added that you recently changed your password and enabled two-step verification so they are aware.