It Has been going on for awhile. Nanit just stop having the room temperature and Moisture %. I have unplugged. Re-download the app and no luck. Can anyone help? I loved having this Feature so I can adjust to my child’s room
Hey I had the same issue . I unplugged the camera wait for like 10 sec and plug it in again . It fixed my issue
@stephntr let us know if resetting your camera does the trick, if not - let me know so we can investigate further!
Hello @Melanie I have tried resetting multiple times hoping it would come back but it has not. I would like to see if you can help look into it further. It is a really helpful tool for me to see it
@stephntr happy to! I've escalated this over to our support team, they will be in touch with you directly via email to investigate further and find a resolution for you!
Hi @Melanie i have the same issue, I’ve tried resetting and also emailed support but had no response. Please can you help escalate?
^ i did all the steps above and it was back up and going again! works just fine now @Jade
I’ve done all of those things and it still doesn’t work. It’s very frustrating.
@Melanie we are having the same issues with the temperature. it seems to work on the travel stand but not the wall mount stand. Would you be able to help?
I have just updated to the new Pro and stopped working with the new camera, reset and done all steps above a few times and nothing. Tried the old camera and worked straight away. Im thinking its a software issue
Anyone eles upgrade to the new camera and still using habit plus stand ?
@MJW I just submitted this over to our support team so they can take a look! we will be in touch with you soon.