Temperature not reading

It Has been going on for awhile. Nanit just stop having the room temperature and Moisture %. I have unplugged. Re-download the app and no luck. Can anyone help? I loved having this Feature so I can adjust to my child’s room
Best Answers
-
Hey I had the same issue . I unplugged the camera wait for like 10 sec and plug it in again . It fixed my issue
1 -
@stephntr let us know if resetting your camera does the trick, if not - let me know so we can investigate further!
1
Answers
-
Hey I had the same issue . I unplugged the camera wait for like 10 sec and plug it in again . It fixed my issue
1 -
@stephntr let us know if resetting your camera does the trick, if not - let me know so we can investigate further!
1 -
@stephntr happy to! I've escalated this over to our support team, they will be in touch with you directly via email to investigate further and find a resolution for you!
1 -
- Remove the Nanit camera from the stand for 5 minutes.
- While you wait, unplug the Nanit from the wall.
- Uninstall and then reinstall the app on your phone.
- It is recommended that you reset your router (unplug it, wait a few minutes, and plug it back in) during this time, just to be thorough.
- After 5 minutes, plug the Nanit back into the wall, reattach the Nanit to the stand, and let it boot back up. It’s back on when the red IR light flashes and you hear a click. This may take up to 2 minutes.
- After it is completely booted up, reset the Nanit:
^ i did all the steps above and it was back up and going again! works just fine now @Jade
0 -
I’ve done all of those things and it still doesn’t work. It’s very frustrating.
0 -
I have just updated to the new Pro and stopped working with the new camera, reset and done all steps above a few times and nothing. Tried the old camera and worked straight away. Im thinking its a software issue
Anyone eles upgrade to the new camera and still using habit plus stand ?
0 -
@MJW I just submitted this over to our support team so they can take a look! we will be in touch with you soon.
0