Nanit Red Lights

Pepperbaby21
Pepperbaby21 Member
edited May 24 in Camera & App

I used to turn off my camera at night, and the red lights on my Nanit would turn off. Now, I logged off all of my devices and even changed my password on my account to see that the red lights are still on. I’m afraid someone hacked my camera. Am I overthinking the situation? Does anyone know why the red lights are on despite the cameras being off?

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Comments

  • NanitMelanie
    NanitMelanie Nanit Team

    @Pepperbaby21 I'm going to go ahead and submit this over to our support team so they can take a closer look for you. Thanks for reporting this to us!

  • jadenr713
    jadenr713 Unconfirmed, Member

    The same thing is happening on my camera. What's the problem?

  • NanitMelanie
    NanitMelanie Nanit Team

    @jadenr713 Thank you for reporting this here! While it is safe to say that the behavior you are reporting is not an indication that your camera has been illegitimately accessed, it is rather odd. Generally, the camera's IR light should not turn on while it is off, which leads me to believe that the camera is flipping into Night vision as it is turned off, which explains the IR lights being engaged. I've got a few questions here if you don't mind:

    1. Does the IR light turn off if you fully illuminate the room by turning on the lights?
    2. Does this occur if you turn the camera off while the IR lights are currently unlit, i.e. in day vision mode?


  • Clw
    Clw Member

    I just had an incident where the red light of my camera was on, however my camera was off and has been off for some time. Is it a possibility I’ve been hacked?

  • SVeel
    SVeel Member

    Hello,

    is there an answer to this yet as ours does the same?

  • NanitMelanie
    NanitMelanie Nanit Team

    Hi @SVeel do you mind answering the following questions so we can investigate further:

    1. Does the IR light turn off if you fully illuminate the room by turning on the lights?
    2. Does this occur if you turn the camera off while the IR lights are currently unlit, i.e. in day vision mode?


  • nanotechnology
    nanotechnology Member

    Has anyone gotten an answer? I'm having the same issue, also it sounds like there is a lens that opens and closes.

  • NanitChristopher
    NanitChristopher Nanit Support Team

    @nanotechnology

    Our team has identified an issue where the camera is rebooting itself. When the camera is turn off and the camera reboots due to this problem, the IR lights turn on. I can assure you when this happens, the camera is still off and isn't recording. Our developers are working on a fix. The fix will require a firmware update to the camera. Our team doesn't have a date yet for when the fix will be released.

  • SmithAaronA
    SmithAaronA Member

    Do we have any update? My red lights started staying on all the time.

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team
    edited January 10

    Hi @SmithAaronA - just replied to you here! Depending on your response, we may need to escalate to our support team so they can take a closer look.

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