Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Nanit Red Lights
I used to turn off my camera at night, and the red lights on my Nanit would turn off. Now, I logged off all of my devices and even changed my password on my account to see that the red lights are still on. I’m afraid someone hacked my camera. Am I overthinking the situation? Does anyone know why the