Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Authentication Errors

edited March 2022 in Camera + App 7 comments
  1. Have Nani Pro and insight subscription.
  2. Nanit stopped working once we shifted our internet provided
  3. Our internet connection and my router are properly setup; all my devices are working fine
  4. Spent 2 hours with tech on call and ended up getting a new replacement unit
  5. New unit worked with local view only for 1 hour, before nanit asked for firmware update
  6. firmware update took long time and nanit offered advice to replug the device

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