Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
on my app it keeps saying my baby woke up, but when I watch the video of the “wake up” she’s just moving in her sleep. How do I change the sensitivity- not for notifications specifically but for it to add to her “sleep time”