Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
After more than one year, our nanit cam started showing a delay between video and sound. Android app starts in sync, but the delay starts growing and after some time of monitoring we have a few minutes of delay in the sound. Must restart the app to regain sync. Anyone else has this?