Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
IPad app no longer showing status detail
I use both my iPhone and iPad to monitor, yet just in the last day or so the iPad Nanit app is no longer showing the status detail overlay info - i.e. ‘Hey Mom, I fell asleep 15 minutes ago’. It’s still showing on the iPhone app, and definitely used to show on the iPad but now it just says