Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Why is it so slow to replay the motion detection?
Does anyone know a fix for the motion detection being so slow to playback? We haven’t got our little one here yet but have set the camera up in advance, and just think how fit for purpose is a safety baby camera when you have to wait minutes to replay the actual motion detected?!
Between that and the fact you have to have the camera long ways on the crib, which we can’t do due to the nursery set up, I fear the Nanit Pro is my worst baby purchase 🤦🏻♀️