Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Faulty design on floor stand and camera

After one to many Red Alert and 3 weeks of frustration not being able to swivel down the camera on the floor stand as per instructions I disassembled the camera out of frustration and learned that my unit has been assembled incorrectly in the factory. 

Please see photo. My camera can swivel only upward, not downward. In other words the connection piece beteen the swivel and the camera has been assembled upside down. You'll also see that the logo os wrong way up in photo.

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