Faulty design on floor stand and camera

After one to many Red Alert and 3 weeks of frustration not being able to swivel down the camera on the floor stand as per instructions I disassembled the camera out of frustration and learned that my unit has been assembled incorrectly in the factory. 

Please see photo. My camera can swivel only upward, not downward. In other words the connection piece beteen the swivel and the camera has been assembled upside down. You'll also see that the logo os wrong way up in photo.

What do I do?


  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @Hannes - thank you for posting to the community! That definitely does not look right - it seems to be a manufacturing defect. I am going to have a team member reach out to you to get your address so we can send you a replacement. We will be in touch soon!