Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
App Feedback: I like the event dots added to video history.
Thanks for adding the event dots and labels to video history in iOS v3.5, they are very helpful.
I do have some dots without labels. Is that on purpose? It looks like they may be movement or noise events from spot checking a few of them.
A few small suggestions if you don't mind.
First, it would be nice if the UI gently "snapped" to a dot as you pass by it and gave a little haptic feedback. I found myself kind of hunting for the dot a bit at first. If it snapped and gave my fingertip a little bump, I'd know I found it.