Firmware Update Frozen

Naturally had to happen at bedtime that our camera can’t be used because of a firmware update which has taken more than an hour, I think it’s frozen, how do I sort it?

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hey @Cardy_C,

    We are so sorry for the late reply in regards to this. If you're still experiencing this issue, try to force close the app and re-open it and see if that helps. If that doesn't help, try to perform a power cycle for your Nanit camera. by removing the camera from the stand and unplug from the wall for about five minutes. Then re-attach the camera back on the stand and let it boot back up.

    If you're still experiencing this issue, please let me know so we can further assist you. And provide other troubleshooting steps that you have done so far.