Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Nanit won’t close from background on Samsung
Partner has a Samsung Galaxy S7 and he can’t seem to stop the camera running on the background.
I know the live feature intends for the camera to do this. But with my iPhone, I double click the apps, swipe up and it closes the app all together (no background running).
However, my partner touches the bottom left button feature and selects close all, which he says closes all his other apps, but Nanit continue to run in the background.