Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Has your app been very glitchy recently?
Something is wrong. Here are a few things that are happening as of the last 2 weeks or so:
- we are getting CONSTANT “Nanit couldn’t detect breathing wear movement, was she removed from crib?” Notifications. When we check, it’s still monitoring and she’s fine. The sleep sack seems fine too. I’m talking like 10 of these in the last hour. Not a red alert but??
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