Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Broken Camera Microphone
I have the Nanit Plus baby monitor, and it was purchased 1 year 5 months ago, but has only been used for ~9 months. A month ago, it stopped playing noises & the microphone feature to talk from your phone to the cam was not working (i.e. best guess is the microphone is broken or a connecting wire for the