Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
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-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
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Broken Camera Microphone
I have the Nanit Plus baby monitor, and it was purchased 1 year 5 months ago, but has only been used for ~9 months. A month ago, it stopped playing noises & the microphone feature to talk from your phone to the cam was not working (i.e. best guess is the microphone is broken or a connecting wire for the