Weekly Nanit Insights Emails?

Is anyone else suddenly not receiving theirs? Support has not been helpful since 1/2/22, and told me that their developers have other priorities right now instead of addressing this. I’m disappointed, since the weekly emails are part of why I paid for the upgraded service.

Comments

  • Melanie
    Melanie Nanit Team

    Hi @RainbowMom I followed up with your support team and took a look at your case. I apologize that is has not been resolved yet, I understand how frustrating that is! I can assure you that it is currently with one of our most senior members of the support team and we are working to get this resolved ASAP. From what I can see, it appears as though this is an isolated issue - and we are waiting on an update from our developer on the root cause of the missing weekly emails. I will be sure to keep an eye on this and if there are any updates I can share I will reach out.