Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Weekly Nanit Insights Emails?

Is anyone else suddenly not receiving theirs? Support has not been helpful since 1/2/22, and told me that their developers have other priorities right now instead of addressing this. I’m disappointed, since the weekly emails are part of why I paid for the upgraded service.

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