Sound Notification while camera off

We just set our Nanit pro up (updated all firmware etc). Have camera turned off on my app and my wife's. Got notification (while camera was "off" for sound and when clicked notification discover the "off camera" recorded our dog barking and a picture of the wall I have the camera pointing at. Is this a known issue? Is the camera never really off? Just purchased and set up but this is concerning for me and especially my wife.

Answers

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @CJB55 - I have created a support team to take a look at this! They can review the logs to determine what may have caused the camera to pick up the sound. We will be in touch soon!

  • Hi, since the last firmware update this is happening to me also. While the camera is turned off it records audio and the night vision won't turn off.

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @Carlos - thank you for posting here. Could you share which camera model you have (Plus or Pro)? Additionally, could you send a screenshot (either reply to this thread or message me directly) of the camera being turned off in the app? If you could provide the date and timestamp of when any sound notifications happened while the camera was turned off, that would be helpful as well. I look forward to hearing from you, thank you!

  • NanitMackenzie
    NanitMackenzie Community Moderator, Nanit Team

    Hi @Carlos - thank you for sending. I've passed these along to our support team to review. We will be in touch soon!

  • Thank you, look forward to hearing back from you.