Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Sound Notification while camera off

in Camera + App 6 comments

We just set our Nanit pro up (updated all firmware etc). Have camera turned off on my app and my wife's. Got notification (while camera was "off" for sound and when clicked notification discover the "off camera" recorded our dog barking and a picture of the wall I have the camera pointing at. Is this a known issue? Is the

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