Sound Notification while camera off

We just set our Nanit pro up (updated all firmware etc). Have camera turned off on my app and my wife's. Got notification (while camera was "off" for sound and when clicked notification discover the "off camera" recorded our dog barking and a picture of the wall I have the camera pointing at. Is this a known issue? Is the camera never really off? Just purchased and set up but this is concerning for me and especially my wife.

Answers

  • Mackenzie
    Mackenzie Member, Nanit Team

    Hi @CJB55 - I have created a support team to take a look at this! They can review the logs to determine what may have caused the camera to pick up the sound. We will be in touch soon!