Night Vision

SmithAaronA
Member
in Camera & App
My night vision seems to be on all the time. The red dots are always on. Just started last night. If I manually turn off night vision the lights go off but if I go back to auto they always stay on.
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Answers
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Hi @SmithAaronA - could you answer a few questions to determine what might be causing your red IR lights to stay on?
- Does the IR light turn off if you fully illuminate the room by turning on the lights?
- Does this occur if you turn the camera off while the IR lights are currently unlit, i.e. in day vision mode?
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Hi @Mack , to answer your questions.
- no, it does not turn off when I turn the lights on.
- the red lights only turn off if we unplug the camera.
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Hi @SmithAaronA - thank you for getting back to me! I am going to escalate this to our support team to take a look. We will be in touch soon!
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